This should go without saying,
but we'll say it anyway:
it's not OK to
spam people. If you try, we
will immediately close your AWeber
account. You will not get
any refund.
Chances are, you already
knew spam is bad. And as an email recipient, you know it
when you see it.
It's important that as a sender, you know what
spam is, too. We'd hate
to see you
make the mistake of spamming anyone with your
email marketing campaign.
So let's talk about what spam
is and what happens if you
do it at AWeber.
Ask 10 different people that question, and you'll probably get 10 different answers.
Email senders (like AWeber) tend to
use the textbook definition: Unsolicited Bulk Email (UBE).
You can read more about this definition
at Spamhaus.
UBE is a useful definition: it points out that
some things that
might be OK to do on a 1-to-1 basis
(like send an email about your company to
someone who has never heard of you) are not OK to do in bulk.
But it's not a perfect one.
Many things are not UBE but are considered spam by most people,
including us.
Instead of trying to create a definition of spam that covers
every possible scenario, let's look at a few things that
we will consider
spamming. We think this will
give you a pretty good idea of what not to
do.
These aren't the only things
we might consider spam. But they're a good
guide.
Not sure if
we'd consider something to be spam? Contact us
[email protected] and find out!
If we find that you
are spamming, or trying to spam,
with your AWeber account:
Things that will
definitely happen:
Things that might
happen:
Note: we don't presume guilt. We investigate all potential spam incidents thoroughly before making a decision. But once we've made a decision,
we act fast.
If you believe you have
received spam from an AWeber
user, forward the email you received to
us at [email protected].
Please include the headers of the email when you forward it, and briefly tell us
why you believe
the message is spam. We
take all spam complaints seriously and will investigate promptly.
We're happy to answer any
questions you have about spam
and our anti-spam policy. Just contact
us [email protected]!